Community Places is the service user’s home and is made as
comfortable as possible for their enjoyment. We support the service
users with a wide range of activities and how to access the local community. We will help/encourage you to meet new people with similar interests.
What do we offer you?
• We listen and support you to learn new skills
• We provide activities and support you in the community. We support you with college or looking for work.
• We help you to make friends and have good relationships.
• We help you with your money and getting the right benefits.
• We help you with going to the Doctors, Dentists and other medical people.
• We take you on holiday
• We provide transport
Visitors to your home
You can have visitors at any time that is ok for you.
They need to sign in the book when they arrive and leave.
It is good for visitors to phone before coming, so they know you are in, and you know they are coming.
If you do not want people to visit, you can tell staff and they will respect your decision.
Meals & Drinks
We will support you to go shopping for your own food, and help you cook and eat it.
If you find it better for you, we can have the food sent here and cooked by our kitchen staff. Support staff will sit and help you each week to write a menu, giving you ideas about healthy food and meals to eat.
It is important to have healthy food, and we will always support you to make healthy choices.
Some other people like Doctors, Nurses, and Dieticians may also help with food that is good for you.
You can eat in the dining room or in your own areas if you prefer.
Support staff will write down what you eat and drink to keep you safe and healthy.
If you are over 18 years old, and understand what alcohol is, then you may drink sensible amounts, if your Doctor says it is ok. If you are taking any medication it may not be safe to mix with alcohol.
We will help you to manage your money. You may have family or a social worker who will also help with your money. The area council or Health department where your family live will pay for you to live here. You may need to pay some money too but we can explain this with you. Support staff will help you use your money safely and carefully. We will make sure that you have access to all the benefits that you should have.
All staff are trained, so know what to do if there is a fire in the home. You need to go outside if you hear the fire alarm with staff and not go back inside until Fire man says it is safe to do so. You must never stay inside if you hear alarm, unless staff say it is a test and ok to stay inside. You may have a practise where you will go outside, and there is NOT a fire. Support staff will always keep you safe, if you follow their instructions.
Complaints & Questions
Anyone that is here at your home can make a complaint if they are not happy about something. We have a form to fill out if you or they want to make a complaint and the Manager will sort this out.
You can also contact:
Care Quality Commission (CQC)
Yorkshire and Humberside
Newcastle Upon Tyne
CQC make sure that you are being kept safe in your home all of the time.